RETURN
There is a 30-day right of return on goods bought on Shopdora.dk, calculated from the day you received the goods.
If you wish to cancel a purchase, we would like to be notified at dora@shopdora.dk no later than 30 days after you have received the goods, so that we know to keep an eye out for a package from you. The goods must be returned in the same condition as you received them, i.e. in original packaging and securely wrapped.
You must bear the costs of return yourself. Once the item has been returned and approved, the purchase price will be refunded to your account within a few days. We therefore do not refund the shipping fee. If you have obtained free shipping, this will be set off, so that you pay for the shipping if you return the item. You are always welcome to hand in your return directly to the store.
Return shipments are sent or delivered to:
DORA, Værnedamsvej 6, 1619 Copenhagen V, Denmark, att; RETURN
Remember that the item must always be sent back in the original packaging, as well as securely wrapped.
Via this link, you can easily buy a shipping label, so that you only have to deliver the package to PostNord. You are also welcome to use your own shipping method. It is important that you do not send cash on delivery, to a parcel box or the like.
RIGHT OF COMPLAINT
We provide a 2-year right of complaint in accordance with the Sales Act, covering manufacturing and material defects that are detected during normal use of the product. The right of complaint does not cover errors, damage or wear and tear, directly or indirectly caused by incorrect washing. Complaints about errors and defects which should be discovered by usual examination of the goods must be notified to us within a reasonable time. The item can subsequently be returned for repair, exchange, by agreement a possible credit or a suitable reduction in price.
Complaints must be made within a reasonable time after you have discovered the defect in the product.
When you want to advertise a product, send us an email describing the error and attaching a picture.
In the event that the item needs to be exchanged, we will send you a return label so that you can send the item back to us.
Remember that the item must always be sent back in proper packaging.
